Subject: MYSTARA-L Digest - 13 Apr 2003 to 16 Apr 2003 (#2003-103) From: Automatic digest processor Date: 17/04/2003, 17:00 To: Recipients of MYSTARA-L digests Reply-to: Mystara RPG Discussion There are 4 messages totalling 166 lines in this issue. Topics of the day: 1. Refund obtained by SVGames for bugged ESDs (4) ******************************************************************** The Other Worlds Homepage: http://www.wizards.com/dnd/OtherWorlds.asp The Mystara Homepage: http://www.dnd.starflung.com/ To unsubscribe, send email to LISTSERV@ORACLE.WIZARDS.COM with UNSUB MYSTARA-L in the body of the message. ---------------------------------------------------------------------- Date: Wed, 16 Apr 2003 12:18:58 +0200 From: Federico Kaftal Subject: Refund obtained by SVGames for bugged ESDs Hello all, I announce you the end of a long thread, informing you that after seven (!) e-mails and four months, SVGames has offered to refund me for the bugged files, and I eventually got their money back (in fact I only got $ 22,58 back, instead of $ 22,95 as per my request, but I'm not going to quarrel about that for sure!). I attach my last e-mail for your convenience: ----- Original Message ----- From: "Federico Kaftal" To: Sent: Saturday, March 15, 2003 10:15 AM Subject: Re: My 7th request for debugging ESD maps Ok, I see that there's no hope for getting the debugged files at all. However, I appreciate your offer to credit back the money of the faulty files on my account, as per your previous e-mail, and accept it. Could you just, please make sure that all of the bugged files mentioned in my thread, namely: - Red Arrow, Black Shield (TSR 9160) $ 4,49 (missing pages) - The Minrothad Guilds (TSR 9236) $ 4,99 (bugged map) - The Five Shires (TSR 9232) $ 4,49 (bugged map) - The Northern Reaches (TSR 9230) $ 4,49 (missing pages) - The Dymrak Dread (TSR 9272) $ 4,49 (missing pages) which makes for a total of $ 22,95 be credited back on my Credit Card? Thank you, Federico Kaftal _________________________________________________________________ MSN 8 helps eliminate e-mail viruses. Get 2 months FREE*. http://join.msn.com/?page=features/virus ------------------------------ Date: Wed, 16 Apr 2003 07:36:04 -0400 From: Herbert Nowell Subject: Re: Refund obtained by SVGames for bugged ESDs > From: Federico Kaftal > > Hello all, > I announce you the end of a long thread, informing you that after seven (!) > e-mails and four months, SVGames has offered to refund me for the bugged > files, and I eventually got their money back > That's interesting...I recently (two weeks ago) called their customer service about this in Duchy (I have several others, but was calling specifically about it). They requested a list of complaints (which I sent) and informed me as rescans/corrections were done they'd be available for replacement. Guess I need to go read the archives. _________________________________________________________________ The new MSN 8: advanced junk mail protection and 2 months FREE* http://join.msn.com/?page=features/junkmail ------------------------------ Date: Thu, 17 Apr 2003 08:21:49 +1200 From: Chris Furneaux Subject: Re: Refund obtained by SVGames for bugged ESDs Well done. Doesn't solve the problem of buggy ESD's but hey, you've bassically got the product for free for your grief so you can't complain too much now... ... but I guess thats the point. I imagine they do want to fix stuff but staying to schedule and budget is likely more important to them ATM. Pity about the effect on customer service aye. But it is a facinating precident. If they don't fix the bugs you get it free? hmmmm.... I wonder... :D Quoting Federico Kaftal : > Hello all, > I announce you the end of a long thread, informing you that after seven > (!) > e-mails and four months, SVGames has offered to refund me for the > bugged > files, and I eventually got their money back (in fact I only got $ > 22,58 > back, instead of $ 22,95 as per my request, but I'm not going to > quarrel > about that for sure!). ------------------------------ Date: Wed, 16 Apr 2003 17:14:29 -0400 From: Jeffrey Quinn Subject: Re: Refund obtained by SVGames for bugged ESDs A great deal of the Wizards ESDs are all available from RPGNow as well. They have some great customer service and (IMHO) are one of the best ESD services available. You can also pick up some of the hottest d20 products, Pinnacle has a few freebies, and tons of other systems as well. You can find it www.rpgnow.com Enjoy! Jeffrey Quinn Freelance Writer/Game Designer Assistant Writer, Dave Arneson's Blackmoor d20 (due out at GenCon this year) http://jpquinn.mortality.net/ www.pheonixgames.com ----- Original Message ----- From: "Chris Furneaux" To: Sent: Wednesday, April 16, 2003 4:21 PM Subject: Re: [MYSTARA] Refund obtained by SVGames for bugged ESDs > Well done. Doesn't solve the problem of buggy ESD's but hey, you've bassically > got the product for free for your grief so you can't complain too much now... > > ... but I guess thats the point. > > I imagine they do want to fix stuff but staying to schedule and budget is > likely more important to them ATM. Pity about the effect on customer service > aye. But it is a facinating precident. If they don't fix the bugs you get it > free? hmmmm.... I wonder... :D > > Quoting Federico Kaftal : > > Hello all, > > I announce you the end of a long thread, informing you that after seven > > (!) > > e-mails and four months, SVGames has offered to refund me for the > > bugged > > files, and I eventually got their money back (in fact I only got $ > > 22,58 > > back, instead of $ 22,95 as per my request, but I'm not going to > > quarrel > > about that for sure!). > > > ******************************************************************** > The Other Worlds Homepage: http://www.wizards.com/dnd/OtherWorlds.asp > The Mystara Homepage: http://www.dnd.starflung.com/ > To unsubscribe, send email to LISTSERV@ORACLE.WIZARDS.COM > with UNSUB MYSTARA-L in the body of the message. > > ------------------------------ End of MYSTARA-L Digest - 13 Apr 2003 to 16 Apr 2003 (#2003-103) ****************************************************************